Ph. (07) 3379 3001

Privacy Notice

daintreeorganics.com

1. Our Commitment to Privacy


Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. At daintreeorganics.com we hold nothing more dearly than a client's personal information and their trust. As such, we want to go on record stating that the information that you share with us (personal and financial) will never go any further than our office and the agents that we use to process your charges. We, at daintreeorganics.com, abhor spam and the cavalier way that most online retailers utilize your personal information if not your general information.

WE WILL NEVER SHARE ANY OF THE INFORMATION THAT YOU GIVE US, WITH ANY OUTSIDE AGENCY, OTHER THAN THOSE ALREADY LISTED, FOR ANY REASON.

To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

2. The Information we Collect


This notice applies to all information collect or submitted on the daintreeorganics.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
E-Mail Address
Phone Number

And, on a separate form (that must be submitted to our office):

Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
E-Mail Address
Phone Number

And, either your Credit Card information (for payment), or, we can send you an on-line invoice to be paid directly.

3. How we use the Information


We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete your order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-certificates by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

4. Our Commitment to Data Security


To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. All of our online transactions are handled with SSL Secured 128 bit encrypted transmissions. All of the sensitive information that you transmit to us is protected with the same 128 bit encryption. We are also currently working toward a paperless office. This is an attempt to further contain and control any and all unintended access to your personal information. All documents that contain any personal information, at all, are immediately shredded cross cut/ high security and disposed of accordingly.

5. Our Commitment to Children's Privacy


Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

6. How to Access or Correct your Information


You can access all your personally identifiable information that we collect online and maintain by; simple stuff (Name, Address, Phone or E-mail), going to your customer info page on our website and correcting it. If you need to fix or change any other, more sensitive (credit card info, etc.) you will be required to call the office. We will never give out secure information on the internet ever. If necessary, on the phone, we will enforce a policy of verification. When you call we will ask for a unique, personally identifiable exclusive password (i.e., last 6 digits of your currently active credit card), then, and only then will we proceed with discussing your credit card information. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a verified request that credibly shows error. Non sensitive information can be corrected by the client directly on their personal Customer Information Page.

To continue to protect your privacy and security, we will always take more than reasonable steps to verify your identity before granting access or making any corrections or adjustments to any information relating to your personal information or your account.

7. How to Contact Us


Should you have any questions or concerns about these privacy policies, please call us at 0418 982 625 or send us an e-mail at [email protected]

We hold office hours on Monday to Friday 9am to 5pm. If you don't hear from us immediately, please remember that these are the only days that we have the opportunity to respond. We will be very conscious of time sensitive messages and promise to return to you as soon as we can.

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